Essanne - A brand specializing in Sensitive Skin

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How long will it take for my order to ship?

Orders are typically processed and shipped within 1–3 business days. You'll receive a confirmation email once your order is on the way

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50. Shipping rates will be calculated at checkout for smaller orders.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, we may be able to update your shipping address. Please contact our support team as soon as possible for assistance.

What if my package is delayed or lost?

If your package is delayed or lost, please reach out to our customer support. We’ll work with the carrier to locate your order or arrange a replacement if necessary.
Payment Information

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection

Is my payment information secure?

Yes, your payment information is 100% secure. We use industry-standard encryption and trusted payment gateways to ensure your data is protected at all times.

Can I use multiple payment methods for my order?

At this time, we only accept one payment method per order. We recommend choosing the option that works best for you at checkout.

When will I be charged for my order?

Your payment is processed immediately after you complete your purchase. If there are any issues with the transaction, you’ll be notified right away.
Return & Exchange

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.

How do I return an item?

Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.

Are there any items that cannot be returned?

Yes, sale items, personalized products, and undergarments are non-returnable.

When will I receive my refund?

Once your return is received and inspected, we will process the refund within 5-7 business days.

Frequently Asked Questions

Dr. Acni 2-piece set (1 serum + 1 foam cleanser)

39,000 won

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